Return Policy
We offer a 30-day return window. You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be in its original condition: unused, with all tags, and in the original packaging. A receipt or proof of purchase is required.
To start a return, please contact us at info@globetoro.com or through our support page:
Once your return request is reviewed, we will provide instructions on how and where to send your item. Returns sent without prior authorization cannot be accepted.
Damages and Issues
Please inspect your order upon delivery and contact us if you receive an incorrect, damaged, or defective item so we can review the issue.
Exceptions / Non-Returnable Items
Certain items are not eligible for return, including:
- Perishable goods
- Custom or personalized items
- Personal care items
- Hazardous materials, flammable liquids, or gases
Sale items and gift cards are also non-returnable.
Exchanges
If you would like to exchange an item, the quickest method is to submit a return request. After the return is approved, you can place a new order.
Refunds
After your return is received and inspected, we will notify you of the approval status. Approved refunds are processed to your original payment method within 10 business days.
If more than 15 business days have passed since your refund was approved, please contact us.